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Frequently Asked Questions

Delivery, order and return/exchange


The delivery times for an order are within 5 - 7 working days from the date that the order is dispatched from the distribution centre. We do strive to deliver as soon as possible.

Once the order has been dispatched you will receive a tracking number for your parcel.

The parcel can be traced with Night Wing couriers or telephone number 0860 268 7437.

Please send an email to with a refund or exchange request.

Include the collection address and we will arrange to have the parcel collected as soon as possible.

Please pack the product in its original packaging or another packaging for protection during transit.

Once the parcel arrives at our warehouse, the product/s will be inspected before the return/exchange can be authorised. This process takes between 3 - 5 working days (longer during high-volume periods)

Should you choose to exchange the item and it costs more than the original item ordered, we will advise you on how to pay the outstanding amount. If the exchange item cost less, you will be required to include your banking details in the exchange request email, for the credit.

If you require a full return, the transaction will be reversed to the payment method chosen during checkout

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